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Returns & Shipping

RETURNS POLICY
If you are unhappy with your item or have the incorrect size on full-priced items (no sale items), we will provide you with a store credit for you to use on another item or buy back the correct size. Your store credit valid for 60 days.
Please note there will be no refunds or store credits for purchases on bodysuits or swimwear due to hygienic purposes.

Please read the following for all returns:
* Please ensure you return the item in its original packaging, with all tags still attached. We will not accept the return if the tags have been broken off your item or any damage has been done.
* Return the item within 14 days from your purchasing date with the returns form filled out and placed in the bag. Please email customer service for a returns form.
* Your item must not have been worn, with no marks, makeup stains, has not been washed, no deodorant or perfumes on it.
* The customer is responsible for paying for all shipping costs on returns.
* A full store credit will be processed within 2-5 days of receiving your return. You can use this to purchase a new item or new size.
* Shipping costs will not be included as part of your store credit. Only the item of clothing.
* Please send your package back with a tracking number. Plush Boutique will not be responsible for any items that have been misplaced, lost or stolen through the process.
* Sale items are not welcome back for return as they are part of our final item purchases.

PLEASE NOTE - If your items do not meet the above requirements, you will receive a email notifying you that your item is not suitable for a store credit and the item will be returned to you at your own expense.

 

Please visit plushboutique.myreturnscenter.com to make your returns request.

We recommend sending your item/s in a tracked parcel.

I HAVE RECEIVED A DAMAGED ITEM
OH NO! As we are aware, accidents or faults can happen at any stage. In the rare event of manufacturing fault, please contact Plush Boutique at plush.boutique@outlook.com, within 24 hours of receiving your package, making sure you send through photographic evidence of the fault and we will inspect the item. If it is a manufacturing fault, you will be offered your choice of a store credit or refund.

EXCHANGE
As an online clothing company, we understand how difficult it can be knowing which size to order and different companies have different sizing guides. We cannot guarantee that all sizes of the item will be in stock. However, we will happily refund you with a store credit after your item has been returned to us (providing all dot points above have been taken into action and all shipping costs are covered), allowing you to purchase a new size or a different item.

 

AFTERPAY RETURNS

If you need to return a items that you have purchased through Afterpay, we will add a store credit into your Plush account. Your personal agreement with Afterpay will still stand and you have to continue to pay any remaining scheduled repayments to them. The store credit will be the total value for the item you have returned. Please contact Afterpay if you have any further queries 1300 100 729.



SHIPPING

Plush Boutique process and ship orders Monday - Thursday and Friday before 1pm. Any orders made after 1pm on Fridays and over the weekend will be processed the following Monday.

Please note the following shipping times are used as a guide only.

Express shipping: 1 - 4 business days (depending on location).

Regular shipping: 2-6 business days (depending on location).

International Standard shipping: 1 - 3 weeks

Plush Boutique does not accept any liability whatsoever for any delays in delivery involving the third party. Any items in transit, is out of our hands.

A signature will be required upon delivery via Australian Post unless you have advised us not to. If you are not home, you will be left a notice for collection card with instructions and a location where to collect your goods.

Please make sure your address is entered correctly and truthfully as Plush Boutique will not be liable for non-delivery or mis-delivery due to incorrect data entry.

Plush do NOT take any responsibility on orders that have been delivered or marked as delivered on the tracking.

INTERNATIONAL BUYERS
Plush do our best to avoid / reduce the customs duties and taxes payable on all our international orders. However, in the event that an international shipment gets through to customer duties and taxes, the customer is required to pay the customs, duties and taxes that are due on the order.

There may be delays though customs which we take no responsibility for, as this is out of our control.

 

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